Terms of service

Welcome to CoolSoothe.co.uk (“we”, “us”, “our”). By placing an order with us, accessing our website, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

Cool Soothe is a business providing products intended for personal use. Further business information will be provided on your order confirmation.

2. Use of Our Website

You must use our website lawfully. You agree not to:

  • Interfere with or disrupt the website

  • Attempt to gain unauthorized access to any part of the website or systems

  • Copy or reproduce website content without our permission

We may update or remove website content at any time without notice.

3. Placing an Order

When you place an order, you:

  • Confirm that the information you provide is accurate

  • Confirm that you are at least 18 years of age or have consent of a parent/guardian

  • Acknowledge that your order is an offer to purchase

We will confirm acceptance of your order when we send your order confirmation email. We may refuse an order where:

  • Payment is not authorised

  • There is suspected fraud

  • The product is out of stock

  • There is a pricing or product description error

4. Prices & Payment

All prices are shown in GBP and include VAT where applicable.
Payment must be received in full before we dispatch your order.

We reserve the right to change pricing without notice, however confirmed orders will not be affected.

5. Delivery

Delivery times may vary and are estimates only.
Risk in the goods passes to you once delivered. Ownership passes only once full payment is made.

Please inspect the goods upon receipt and notify us promptly if there is any issue.

6. Returns & Refunds

Our Returns Policy forms part of these Terms and is available on our website.

Because our products are sealed for hygiene and health protection, we do not accept returns for change of mind once the seal has been broken or the product has been opened.

Your statutory rights remain unaffected:

  • If goods are faulty, mis-described, or unfit for purpose, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

7. Product Information

We take reasonable care to ensure product information is accurate. However:

  • Colours, packaging and appearance may vary.

  • Any recommendations or usage information is for general guidance only and does not constitute medical advice.

If you have medical concerns, consult a professional before use.

8. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

To the extent permitted by law, we are not liable for:

  • Losses not caused by our breach

  • Business losses

  • Loss of profits or revenue

  • Indirect or consequential loss

9. Privacy

We only use your personal data in accordance with our Privacy Policy, available on our website.

10. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your order applies. Continued use of the website means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.