Shipping policy

We aim to process and dispatch all orders within 1–3 business days (Monday to Friday, excluding UK public holidays). Dispatch times may vary during periods of high demand, but we will always work to send your order as quickly as possible.

Delivery Timeframes

Delivery time will depend on the shipping option selected at checkout and may vary depending on location and courier delays. Any delivery time provided is an estimate and not guaranteed.

Once your order has been dispatched, you will receive a confirmation email. Tracking may be provided depending on the shipping method chosen.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.
Where free shipping is offered, eligibility will be clearly shown.

Delivery Address

Please ensure that your delivery address is complete and accurate at the time of ordering.
We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.

Missed Deliveries & Redelivery

If your parcel is returned to us because it was not collected or could not be delivered, we may charge a redelivery fee. If you request a refund instead, original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or incorrect, notify us promptly so that we can resolve the issue.
This does not affect your statutory rights.